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Managed Hosting & Email Services
All managed tiers include premium enterprise infrastructure by default:
- Real-time Proactive Server Monitoring by Server Admins
- Imunify360 (real-time security and Pro WP plugin)
- JetBackup 5 (cPanel-managed off-site rolling backups)
- Mailchannels SMTP (high-deliverability outbound email)
- Premium cPanel features included at no extra cost.
Managed Hosting Tiers
Tier 1: Fully-Managed
Pricing: $249 / month
Target Audience: High-traffic businesses, e-commerce stores, and mission-critical sites that cannot afford downtime.
Features:
Monitoring & Updates: Real-time uptime monitoring and weekly manual service updates to WordPress core, themes, and plugins.
Disaster Recovery: Site recovery service in the event of catastrophic loss (hacking or user error), pulling from off-site storage to the most recent “good” copy based on our standard rolling schedule.
Malware Remediation: Up to 4 hours of malware removal included per month. Additional time is billed at an executive rate of $175 per hour.
Tier 2: Semi-Managed
Pricing: $149 / month
Target Audience: Established small businesses and active lead-generation websites.
Features:
Monitoring & Updates: Daily monitoring checks and bi-weekly manual updates to WordPress core, themes, and plugins.
Disaster Recovery: $100 flat-rate site recovery in the event of catastrophic loss, pulling from off-site storage to the most recent “good” copy based on our standard rolling schedule.
Malware Remediation: Up to 1 hour of malware removal included per month. Additional time is billed at $175 per hour.
Tier 3: Basic-Managed
Pricing: $89 / month
Target Audience: Portfolio sites, small local businesses, and “set it and forget it” informational pages.
Features:
Monitoring & Updates: Monthly manual service updates to WordPress core, themes, and plugins.
Disaster Recovery: $200 site recovery fee in the event of catastrophic loss, utilizing our standard rolling off-site backups.
Malware Remediation: Zero hours included; all malware removal and security remediation is billed at $175 per hour.
Managed Email Hosting Tiers
Tier 1: Fully-Managed
Enterprise Deliverability: All outbound routing is powered by Mailchannels SMTP to protect IP reputation, bypass spam filters, and ensure your messages actually reach client inboxes.
Security & Backups: Imunify360 real-time scanning and JetBackup 5 rolling off-site backups.
Email Tier | Total Storage Pool | Accounts | Price |
|---|---|---|---|
Starter | 5 GB | Unlimited | $15 / Month |
Basic | 10 GB | Unlimited | $25 / Month |
Business | 20 GB | Unlimited | $45 / Month |
Business Plus | 30 GB | Unlimited | $65 / Month |
Business Pro | 40 GB | Unlimited | $85 / Month |
*Accounts requiring more than 40 GB of email storage will be required to migrate to a dedicated Managed VPS, Microsoft Office 365, or Google Workspace. We are pleased to help with the setup, migration, and ongoing management as desired by our clients.
Frequently Asked Questions
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All managed tiers include premium enterprise infrastructure by default: Imunify360 (real-time security and anti-virus), JetBackup 5 (cPanel managed off-site rolling backups), and Mailchannels SMTP (high-deliverability outbound email). They also include routine WordPress core and plugin updates, with the frequency depending on your selected tier.
Each managed hosting plan includes up to 10 GB of total combined storage (web files, databases, and email). If your site grows, storage can be expanded up to a maximum of 50 GB for an additional fee.
In the event of a catastrophic loss due to hacking or user error, we provide site recovery by pulling from your off-site JetBackup 5 storage to the most recent “good” copy. Our Fully-Managed and Semi-Managed tiers include dedicated malware remediation time (4 hours and 1 hour, respectively). For the Basic tier, or if additional time is required, malware removal is billed at our standard technical rate of $175 per hour.
Yes. We offer standalone UNIX/cPanel email hosting starting at 5 GB for $15/month, scaling up to 30 GB. All email-only plans allow for unlimited individual accounts and utilize Mailchannels SMTP for enterprise-grade outbound deliverability, ensuring your emails bypass spam filters and reach the inbox.
No. We enforce a strict zero-tolerance anti-spam policy to protect our server IP reputation and ensure high deliverability for all clients. Operating listservs or executing mass-marketing campaigns directly from our environment is prohibited and grounds for immediate account suspension
To maintain a stable, high-performance environment for all clients, accounts requiring more than 40 GB of total storage will be required to migrate to a dedicated VPS to manage their own email server or transition to a dedicated enterprise email provider like Microsoft Office 365 or Google Workspace. We are happy to help set up and manage any of these options for your business. It’s what we do!
All system access points must be secured. We enforce a mandatory complex password policy (minimum 12 characters, including uppercase, lowercase, numbers, and symbols) across all control panels, WordPress admin logins, and individual email accounts. Accounts that expose the server due to unsafe practices or resource abuse may be terminated and billed for remediation time.
Acceptable Use & Security Policies
To enforce these boundaries without creating administrative friction, the following clauses should be integrated directly into your Terms of Service and client onboarding agreements:
1. Zero-Tolerance Anti-Spam Policy
Dog River Design operates a strict “No Spam” policy to protect our server IP reputation and ensure high deliverability for all clients. Our network utilizes Mailchannels SMTP to monitor and route outbound traffic. If your account, domain, or any associated users are found to be sending unsolicited bulk email (spam), operating listservs, or executing mass-marketing campaigns directly from our cPanel environments, we reserve the right to immediately suspend or disable your email and hosting accounts without prior notice.
2. Mandatory Password Complexity Policy
To protect the integrity of our shared enterprise environment, all system access points must be secured. A strict complex password policy is enforced across all client control panels, FTP/SFTP access points, WordPress administrator logins, and individual email accounts. Passwords must be a minimum of 12 characters and include a combination of uppercase letters, lowercase letters, numbers, and symbols. Accounts found using compromised or weak passwords will be forced into a reset state.
3. Right to Terminate & Resource Abuse Policy
Dog River Design maintains a stable, high-performance server environment for the benefit of all clients. We reserve the right to suspend or terminate any account that violates fair use practices, abuses server resources (CPU, RAM, or I/O), or actively jeopardizes server stability. If your website or email accounts expose the server to malicious activity due to unauthorized third-party modifications, unsafe user practices, or failure to report a known breach, your account will be immediately isolated. Dog River Design reserves the right to terminate the relationship and bill the account holder at our standard hourly rate ($175/hr) for any administrative time required to secure the server and mitigate the exposure.